Audi connect emergency call & service

Audi offers various connect packages either as optional equipment or as standard equipment.The term varies depending on the Audi connect package and depends on model year, the vehicle’s country of delivery and the specific new-vehicle configuration:Audi connect navigation & infotainment is generally included for 3 years from the date of new vehicle deliveryAudi connect remote & control is included for either 3 or 10 years from the date of new vehicle delivery, depending on powertrain type and model yearAudi connect emergency call & service is included for 10 years from the date of new vehicle deliveryFor more information, please contact your Audi Partner.

Licence renewals can only be purchased via the myAudi app or through the myAudi portal at www.my.audi.com.

There may be several reasons for this, including:You have not yet added your vehicle to your myAudi accountYou are not registered in myAudi as the key user of the vehicleYour Audi connect licence is still active and cannot yet be renewedYour vehicle does not support the selected Audi connect package

Renewal is only possible a few days before the current licence expires. If the licence is still valid for longer, it cannot yet be renewed.

Yes, Audi connect licences can be renewed through myAudi even after they have expired.

Prices vary depending on vehicle, model year and selected Audi connect package. The binding price will be shown to you in myAudi before you complete your purchase.

The terms available for Audi connect package depend on the model year, the vehicle’s country of delivery and the specific new-vehicle configuration.In general, you can choose between monthly and annual use.Monthly terms are offered as subscriptions in many countries. These renew automatically but can be cancelled on a monthly basisIn some countries, subscriptions are not available – in these markets, monthly use must be booked again each month in the Audi Functions StoreAnnual terms are not subscriptions and expire automatically at the end of the termThe specific term options available and models are displayed in the Audi Functions Store for each function.

The exact price does not appear until the renewal is actually available. As long as an Audi connect licence is active, no binding renewal prices will be shown.

As a rule, the purchased Audi connect services are available the next time the vehicle is started. This requires that privacy mode is not activated in your vehicle and that your vehicle is connected to the internet – for example, it must not be parked in an underground car park or be in an area with poor network coverage.

No. Audi connect licences are not renewed automatically. Once a licence has expired, it must be purchased again through the myAudi app or at www.my.audi.com.As a rule, you will receive a notification shortly before the licence expires in the myAudi app or by email – often including a limited-time offer.

After the licence expires, the following functions, among others, will no longer be available or only to a limited extent:online traffic informationmap update onlinenavigation with Google satellite mape-tron route planneronline search for destinations and online points of interestremote functions (e.g. vehicle status, remote access, operation of auxiliary heating)and many other servicesThe exact consequences depend on the vehicle model and Audi connect package. Further information can be found in the myAudi app or at www.my.audi.com.

Some basic functions (e.g. TMC traffic information or local route guidance) may continue to operate even without an active Audi connect licence.However, advanced online functions such as online traffic information, online map updates, Google satellite maps or online search for destinations are only available with an active Audi connect licence.

Renewal is primarily intended to be completed via the myAudi app. Renewal without a smartphone (e.g. on a desktop computer) is possible. Audi recommends using the myAudi app.

In rare cases, there may be a delay or a synchronisation issue between the myAudi backend and the vehicle. Recommended steps:Please fully restart the vehicleReboot the MMI (press and hold the power button for about 10 seconds)If the problem persists, please contact the customer hotline or your Audi Partner for further assistance.

Differences between the licence periods shown in the MMI and the myAudi app may be caused by backend synchronisation issues. If the problem persists, please contact the customer hotline or your Audi Partner for further assistance.

Yes, Audi connect licence renewals can be cancelled within 14 days of purchase.Cancellation can be requested via the Audi Functions Store in the myAudi app or in the myAudi portal at www.my.audi.comAfter successful cancellation, the function will be deactivated in the vehicleAny amount already paid will be refunded

Audi connect licences and licence renewals are linked to the vehicle.Purchased functions remain active in the vehicle, regardless of which user is using itIf the vehicle is sold, active functions remain available in the vehicle until the end of their subscription periodAudi connect licences cannot be transferred to another vehicle

FoD and Audi connect are two separate offerings that complement each other:FoD allows you to purchase and activate vehicle functions subsequentlyAudi connect includes digital services that rely on the vehicle’s internet connection and provide additional online functionsPlease note:For FoD, an internet connection in the vehicle is only required to activate the function after purchaseOnce activated, the function can also be used in the vehicle without an internet connectionAudi connect services typically require an active internet connection to be usedFoD primarily relates to your vehicle's equipment and functions. Audi connect enhances these with connected and internet-based services.